Plan your Kelowna visit
Questions before you play?
Everything you need to choose a room, bring your crew and book with confidence.
Helpful answers
The essentials, without the fine print.
Can’t find what you need? Our local team can help you choose the right experience.
01What is an escape room?+
An escape room is a team experience inside a themed environment. Your group explores the room, connects clues and solves a sequence of puzzles to complete a mission before time runs out.
02Are the Kelowna escape rooms good for beginners?+
Yes. No previous escape-room experience or special knowledge is required. Compare each room’s theme, difficulty and age guidance to choose a comfortable starting point.
03What happens if our team gets stuck?+
Your game host is there to help, and every team can ask for unlimited hints. Use as many or as few as you want while you play.
04Are games private?+
Yes. Every game is private for your booking. Your group will not be paired with other players.
05Can a group be larger than the recommended player count?+
Possibly. Physical rooms have a suggested maximum of six players, but a larger team may be possible with advance approval. VR rooms have a hard maximum of four players. Call the location before booking so the team can confirm the right setup.
06Can I walk in?+
Yes. Same-day bookings and walk-ins are accepted when space is available. Evening walk-ins are not guaranteed because the store may close early when no games are booked. Book online or call ahead to secure a time.
07What makes Kelowna escape rooms different?+
Kelowna physical rooms are full-tech, hands-on challenges with responsive puzzles and electronic effects. Themes help you choose a room, but these games are not sold as story-led adventures.
08How many people can play?+
Kelowna physical rooms are commonly planned for two to six players, and a larger physical-room team may be possible with advance approval. VR rooms have a hard maximum of four players.
09How long is an escape room?+
Kelowna physical escape-room adventures run for 60 minutes. Arrive 10 minutes before your scheduled game for check-in and instructions.
10Can children play?+
Yes. Age guidance varies by room and is displayed on every physical-room card. Children under six enter free. Each child younger than six must be accompanied by one adult, with one adult for every child under six. Do not add the under-six child as a participant during online booking; include the accompanying adult and all other participants.
11How do I choose the right Kelowna room?+
Compare the theme, difficulty, player count and age guidance shown on each room card. Kelowna offers full-tech physical rooms and cooperative VR escape adventures.
12How much does an escape room cost?+
Visit the Kelowna pricing page for the current per-player price and available offers. Booking shows the experiences and times currently available.
13How do I book Xperience Games Kelowna?+
Choose a physical or VR experience, then open the Kelowna booking page to see live times and reserve your game.
14Where is Xperience Games Kelowna?+
Xperience Games Kelowna is located at #3 2323 Hunter Road in Kelowna, British Columbia.
15When should we arrive?+
Arrive 10 minutes before your scheduled game. If you arrive late, you can still play the full game when no booking follows yours. If another group is booked afterward, your game ends at its originally scheduled time.
16What is the cancellation and rescheduling policy?+
Reservations are not prepaid online. If your plans change, please cancel or contact our Kelowna team as early as possible so other players have a chance to book that time. You may reschedule at any time with no fee. If you do not cancel and do not show up, we may restrict your future bookings.
17Are phones, photos and videos allowed?+
Yes. Phones, photography and video are allowed inside the Kelowna rooms. There are no lockers, so you may bring personal belongings such as valuables and jackets into the room or leave them in your vehicle—the choice is yours.
18Can we bring food or drinks into the room?+
Food is not allowed inside an escape room. Only non-alcoholic beverages in closed bottles are allowed; cups, cans and other non-bottled drinks must stay outside.
19Are the games private?+
Yes. Every booking is private, and no unrelated players will be added to your group.
20Can we change the number of players?+
Yes. Players may be added or removed and the price will be adjusted. Players can pay before or after the game, and split payments are accepted.
21What payment methods are accepted?+
Kelowna accepts credit cards including Visa and Mastercard, as well as cash. American Express is not accepted. Payment may be made before or after the game, and split payments are available.
22What should we wear?+
Casual clothing is suitable and there are no special clothing restrictions.
23Is alcohol allowed?+
No. Alcohol is not allowed in the store.
24What happens if we do not finish?+
The Kelowna team can provide a free walkthrough and explain the remaining solutions if your team wants one.
25Is parking available?+
Yes. Free parking is available outside the Kelowna location.
26Is the Kelowna venue wheelchair accessible?+
No. The Kelowna venue is upstairs and the building does not have an elevator.
27What is an exit room?+
In Kelowna, “exit room,” “exit game” and “escape room” are commonly used for the same activity: a private team enters a themed room and solves connected challenges before time runs out.
28Was Xperience Games Kelowna previously known by another name?+
Yes. The Kelowna business opened in 2017 as Kelowna Escape Games, later became Xperience Kelowna and now operates as Xperience Games Kelowna.
Ready when you are